Shipping & returns.

Novakora ships worldwide from South Africa. At checkout you can enter a delivery address in any country we serve — if your country appears in the address list, we can deliver to you. A small number of destinations are excluded where carriers cannot deliver reliably; if that applies to your address, checkout will tell you before you pay.

Shipping options, rates and estimated delivery times are calculated at checkout based on your delivery address and the items in your bag. You will see the exact cost before you pay. As a guide:

• South Africa — 2–5 business days
• Rest of Africa — 6–14 business days
• Europe & United Kingdom — 5–12 business days
• North America — 6–14 business days
• Asia, Middle East, Australia & New Zealand — 7–16 business days

International transit times exclude customs clearance, which can add a few days depending on your country.

Orders are packed on business days (Mon–Fri, South African public holidays excluded). Once your parcel leaves us, the order is marked fulfilled and we email you a tracking link.

Every fulfilled order includes the carrier name and tracking number in the fulfilment email, and on your orders page. International parcels are handed to a local delivery partner in your country for the final leg, so tracking may update on that carrier's site.

Prices are shown in your local currency automatically, based on where you are browsing from, and you can change the currency at any time from the selector in the header. Where a currency is shown as a conversion, the amount you are charged is confirmed on the secure checkout page before you pay.

South African orders include 15% VAT, calculated at checkout. International orders are shipped delivered-duty-unpaid: import duties, VAT/GST and any customs handling fees are charged by your local authority on arrival and are the recipient's responsibility. These charges are set by your country, not by Novakora, and are not included in the price shown.

We declare the accurate value of goods on every shipment as required by law, and cannot mark parcels as gifts or under-declare value.

Unused items in their original packaging may be returned within 30 days of delivery. Email hello@novakora.co.za with your order number and we will send return instructions. Full terms are in our refund policy.

For international returns, return postage is paid by the customer unless the item arrived damaged or incorrect. Refunds are issued to your original payment method in the currency you were charged; duties already paid to your customs authority are usually reclaimable from them directly.

If something arrives damaged or is not what you ordered, contact us within 7 days of delivery with a photo and your order number. We will arrange a replacement or refund at no cost to you, wherever you are.

Electrical gadgets are supplied with a South African (Type M/N) plug and run on 220–240V. If you are ordering from a country using a different standard, you may need a travel adapter or, for 110V regions, a voltage converter.