Refund policy.
If something isn't right, we'll make it right. Here is exactly how returns and refunds work.
30-day window
You may return an item within 30 days of delivery, provided it is unused, in its original condition and original packaging, with any tags or seals intact.
How to start a return
Email hello@novakora.co.za with your order number and the items you want to return. We will reply with return instructions. Please do not send items back before you have heard from us.
Refunds
Once your return is received and inspected, we refund to the original payment method. Depending on your bank or card issuer, it can take a few business days for the funds to appear.
Return shipping
Return shipping is at your cost unless the item arrived damaged, faulty, or was not what you ordered — in those cases we cover it. Original shipping charges are refunded only where the item was faulty or incorrect.
Exchanges
The quickest way to exchange is to return the original item for a refund and place a new order for the size, colour or variant you want.
Items we can't accept
For hygiene reasons, opened beauty and personal-care products cannot be returned unless faulty. The same applies to items marked final sale and to gift cards.
Faulty items
Report damaged, faulty or incorrect items within 7 days of delivery with a photo, and we will arrange a replacement or full refund. See shipping & returns.