Frequently asked questions.

Checkout is handled by Shopify's secure hosted checkout. The payment methods available to you are shown on the payment step before you confirm your order.

Yes — we ship worldwide from South Africa. Enter your address at checkout and you'll see the shipping options, cost and delivery estimate for your country before you pay. Guide transit times by region are on our shipping & returns page.

International orders ship delivered-duty-unpaid. Import duties, VAT or GST and any customs handling fees are charged by your local authority when the parcel arrives, and are the recipient's responsibility. They are set by your country, not by Novakora.

Prices display in your local currency where supported — we detect your region and you can change it from the currency selector. The currency you are actually charged in is confirmed at checkout.

Delivery times and rates are calculated at checkout based on your address. See shipping & returns for typical times by region.

Once your order is fulfilled we email a tracking link with the carrier name and tracking number. You can also open your orders to view status and download a packing slip.

Yes — unused items in original packaging can be returned within 30 days of delivery, wherever you are. International return postage is paid by the customer unless the item arrived damaged or incorrect, and refunds go back to your original payment method. See our refund policy.

Electrical items ship with a South African (Type M/N) plug and run on 220–240V. You may need a travel adapter, or a voltage converter in 110V regions.

Manage them on your email preferences page. Order confirmations are always sent, as they are part of your purchase record.